Shipping policy
Shipping Policy
Thank you for choosing luntrani for your natural oral care needs. This Shipping Policy outlines how we prepare, process, and deliver your orders to ensure a smooth and transparent experience.
Order Processing Time
Orders are typically processed within 1 to 3 business days after payment confirmation via PayPal. During peak periods or promotions, processing times may extend slightly, but we will always strive to dispatch your order as quickly as possible.
Shipping Destinations
We currently ship to addresses within the United Kingdom. Please ensure that the shipping information provided is complete and accurate to avoid any delivery delays or issues.
Shipping Methods and Delivery Times
luntrani partners with reliable carriers to deliver your handmade, eco-friendly natural Miswak Siwak wooden toothbrushes safely. Standard shipping typically takes between 3 to 7 business days from the date of dispatch to arrival depending on your location within the UK.
While we aim to meet these delivery timeframes, please note that unexpected delays may occur due to carrier service disruptions or external factors beyond our control. We appreciate your understanding in such cases.
Shipping Costs
Shipping fees are calculated at checkout based on the destination and order weight. We always aim to offer competitive shipping rates and will clearly display any costs before you complete your purchase.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information where applicable. You can use this to monitor the progress of your delivery.
Multiple Items and Combined Shipping
If you purchase multiple products in one order, we will consolidate your items and ship them together where possible to reduce shipping costs and environmental impact.
Shipping Address Accuracy
Please ensure that the shipping address you provide at checkout is accurate and complete. luntrani is not responsible for delays or lost shipments caused by incorrect or incomplete address information.
Lost or Damaged Shipments
While we take great care in packaging your natural wooden toothbrushes securely, damages or losses during transit may occur on rare occasions. If you receive a damaged item or your order is lost in transit, please contact us promptly at luntrani@wshu.net or by phone at 029 2264 9037. We will assist you in addressing the issue with the carrier.
International Shipping
At this time, luntrani ships only within the United Kingdom. We do not offer international shipping. Please check back in the future as we continue to expand our services.
Customs, Duties, and Import Taxes
Since we ship exclusively within the UK, no customs fees or import taxes are applicable to your order.
Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please do not hesitate to get in touch:
- Email: luntrani@wshu.net
- Phone: 029 2264 9037
- Address: 9 Churchill Way, Cardiff, CF10 2HE, United Kingdom
We appreciate your trust in luntrani and are committed to delivering your natural Miswak Siwak toothbrushes securely and efficiently.